Privacy Policy
What Information Do We Collect and How Do We Use It?
UrbanOutfitters.com collects customer information in an effort to improve our customer's shopping experience and to communicate with our customers about our products, services and promotions. We collect information such as your name, e-mail and postal address and credit card numbers, that you provide to us when you place an order, when you save your information with us or when you participate in a sweepstakes, promotion or survey. UrbanOutfitters.com may use your information collected online to process and fulfill your order. We also collect e-mail addresses at various locations within the site including when you order from the site so that we can send you any necessary e-mail messages related to your order - such as an order confirmation notice. In addition, we maintain a record of your product interests, purchases and whatever else might enable us to enhance and personalize your shopping experience. We also monitor site use and traffic patterns to improve our web site design and the products and services we offer. UrbanOutfitters.com recognizes that it must maintain and use customer information responsibly.
To serve you better, we may combine information you give us online, in our stores or through our catalogs. We may also combine that information with publicly available information and information we receive from or cross-reference with select partners and others. By combining this information we are better able to communicate with you about our products, special events and promotional purposes and to personalize your shopping experience.
Urban Outfitters will not rent or sell your e-mail address for any reason. Urban Outfitters does share information you provide to us when you participate in a sweepstakes with those companies with whom we have joined to offer these promotions as well as other companies whose promotions we think will interest you. We may disclose information about you to other members of the Urban Outfitters corporate family and as required by law. In addition, we may on occasion share a portion of our postal mailing list with other reputable organizations not owned or affiliated with Urban Outfitters who want to market products or services to you. If you do not want your name and address shared with other organizations or you no longer wish to receive Urban Outfitters catalogs, please contact us at 800-282-2200. You may also contact us via email (please include your exact name and mailing address as shown on your catalog) at change@urbanoutfitters.com.
You can always update or delete your personal information on our web site. Simply click View Your Account in the menu at the top of each page on our site, log in, and you'll be able to edit or change your information. If at any time you would like us to delete any of your personal information on file, just click here to e-mail UrbanOutfitters.com customer service or call us at 800-282-2200. Please be sure to include your e-mail address, full name and password.
We may also work with select partners to distribute web advertisements based on our customers' internet browsing patterns. These partners never collect personally identifiable information, however if you'd prefer, you may opt out at any time by clicking here: http://www.networkadvertising.org/
We do not share credit card information with third parties except for the purpose of processing payment for products you've ordered and as required by law. In addition, we may disclose credit card and other information we collect from you with an outside company with which we have contracted for their services to protect against fraud and the unauthorized use of credit and gift cards.
Business Partners
We contract with an outside service called Coremetrics to help us better understand your use of UrbanOutfitters.com. Coremetrics places cookies on your computer to collect various kinds of information for us related to your use of UrbanOutfitters.com, so that we may continue to refine and improve the site for our customers. We do not allow Coremetrics to collect any credit card, user name or password information, nor are they allowed to use data that they collect for us for any other purpose. Additionally, Coremetrics is contractually required to maintain all the information collected for us in strict confidence. As a visitor to UrbanOutfitters.com, you may "opt out" of Coremetrics' collection of data. To learn more about your Coremetrics options click here.
Under 13?
If you are under the age of 13, you are not permitted to submit any personal information to UrbanOutfitters.com. UrbanOutfitters.com is intended for users who are 13 years of age and older.
Security
When ordering with us, we want our customers to feel confident that their personal information and credit card data is completely safe. On UrbanOutfitters.com, we employ 128-bit Secure Sockets Layer (SSL) technology that safely encrypts all of your private information when placing an order, and guarantees it is sent securely into our systems to be processed.
